Shinkansen Express Japan : The Fastest Train In The World (240 to 320 km/h)

 


Japan's main islands of Honshu, Kyushu and Hokkaido are served by a network of high speed train lines that connect Tokyo with most of the country's major cities. Japan's high speed trains (bullet trains) are called shinkansen (新幹線) and are operated by Japan Railways (JR).

Running at speeds of up to 320 km/h, the shinkansen is known for punctuality (most trains depart on time to the second), comfort (relatively silent cars with spacious, always forward facing seats), safety (no fatal accidents in its history) and efficiency. Thanks to the Japan Rail Pass, the shinkansen can also be a very cost effective means of travel.

Shinkansen Network

The shinkansen network consists of multiple lines, among which the Tokaido Shinkansen (Tokyo - Nagoya - Kyoto - Osaka) is the oldest and most popular. All shinkansen lines (except the Akita and Yamagata Shinkansen) run on tracks that are exclusively built for and used by shinkansen trains. Most lines are served by multiple train categories, ranging from the fastest category that stops only at major stations to the slowest category that stops at every station along the way.

Seats and Classes

Seat Classes

Most shinkansen trains in Japan offer seats in two classes, which are typically found in separate cars:


Ordinary


Green Car

Furthermore, Gran Class is available on new train sets along the Tohoku Shinkansen, Hokuriku Shinkansen, Joetsu Shinkansen and Hokkaido Shinkansen. Comparable to first class on airplanes, Gran Class offers seats that are even more spacious and comfortable than Green Car seats (in rows of 2+1 seats) and additional amenities and services.

Reserved vs. non-reserved cars

Most shinkansen trains offer both non-reserved seats (自由席, jiyūseki) and reserved seats (指定席, shiteiseki) in separate cars. Only the Hayabusa, Hayate and Komachi trains on the Tohoku Shinkansen and Hokkaido Shinkansen and the Kagayaki trains on the Hokuriku Shinkansen are fully reserved and do not carry non-reserved seating. All seats in Green Cars are reserved. Bilingual signs indicate whether a shinkansen car carries reserved or non-reserved seats.

Advance seat reservations are required to use a seat in a reserved car (see below on how to make seat reservations). A fee of a few hundred yen applies for making seat reservations. Japan Rail Pass holders can make seat reservations for free.

Seat reservations allow you to secure a seat and travel with peace of mind. They can be made for all shinkansen trains, but are not mandatory on the trains that also carry non-reserved seating. Only the Hayabusa, Hayate and Komachi trains along the Tohoku Shinkansen and Hokkaido Shinkansen, and the Kagayaki trains along the Hokuriku Shinkansen require seat reservations.

Seat reservations can be made from one month before travel date (from 10:00am) until shortly before departure time. They can be made at ticket offices, at ticket machines or online.

Are seat reservations recommended?

On many trains reserved seats do not get booked out, but on some they do. On particularly busy travel days (e.g. peak travel days during Golden Week, Obon and the New Year holidays), trains can get booked out several days in advance, but on most other days trains rarely get booked out more than a few hours in advance, if at all.

For peace of mind seat reservations are always recommended, especially when traveling in groups and preferring to sit together. On a few shinkansen trains along the Tohoku Shinkansen, Hokkaido Shinkansen and Hokuriku Shinkansen seat reservations are mandatory.

Shinkansen Tickets

Regular paper tickets for the shinkansen can be purchased at ticket counters, at ticket machines or online. Alternatively, IC cards can be used on selected shinkansen lines. Last but not least, there are several rail passes and other types of discount tickets that can be used on the shinkansen.

Fees that make up a shinkansen ticket

A shinkansen ticket is made up of the following fees:

  • Base fare
    The fare to get from A to B. Increases stepwise according to the distance traveled. Issued as a base fare ticket (乗車券, jōshaken).
  • Shinkansen supplement (aka limited express fee)
    The supplement fee for using a shinkansen train (as opposed to a local train). The fee increases stepwise according to the distance traveled. The express supplement is issued as a limited express fee ticket (特急券, tokkyūken).
  • Seat reservation fee
    320, 520 or 720 yen depending on whether it is low season, regular season or high season respectively. An additional supplement (100-620 yen depending on distance traveled) applies for using reserved seats on Nozomi, Mizuho, Hayabusa and Komachi trains. The seat reservation fee is usually combined with the express supplement into a single ticket.
  • Green car fee (if using a green car)
    The supplement fee for riding the green car. Increases stepwise according to the distance traveled. It is usually combined with the express supplement into a single ticket.

Shinkansen passengers typically receive two pieces of tickets: a base fare ticket and a supplement ticket. In some situations the two tickets are combined into a single ticket, while more than two tickets may be issued if multiple trains are involved (one base fare ticket and one supplement ticket for each train).


Buying a ticket at the ticket counter

Shinkansen tickets can be purchased at any ticket office found at all major and many minor JR stations nationwide. Credit cards are accepted at most ticket offices. In order to purchase a ticket, the following information is needed:

  • Number of travelers
  • Date of travel
  • Departure station
  • Destination station
  • Ordinary or green car
  • Reserved or non-reserved seat

For a seat reservation, the following additional information is required:

  • Train name (e.g. Hikari) and train number or departure time

If you do not speak Japanese, it is recommended that you write the data on a piece of paper and present it to the salesperson in order to make the purchasing process smoother. Salespersons are generally familiar with the English vocabulary needed for the purchase of train tickets and seat reservations, but many have limited English conversation skills.


Buying a ticket at a ticket machine

Selected ticket machines can be used to buy shinkansen tickets. Most of them offer English menus. Some machines sell only non-reserved seats, while others can also be used to make seat reservations. Although ticket machines can be very useful if you know how to use them, the process of buying shinkansen tickets is not always straight-forward and some machines do not accept credit cards that are issued outside of Japan.


Buying a ticket online

Although such websites exist in Japanese, there is currently no single English website for buying tickets for shinkansen nationwide. Instead, there are multiple systems that each cover only selected lines. Note that these systems (except the one for the Tokaido/Sanyo Shinkansen) do not issue e-tickets. Instead, actual tickets need to be picked up from ticket machines before boarding the train. Furthermore, tickets can only be picked up in the region covered by each system.

  • JR East Reservation System
    JR East's reservation website covers the Tohoku, Akita, Yamagata, Hokkaido, Joetsu and Hokuriku shinkansen, as well as selected limited express trains in eastern Japan, but note that it cannot be used to buy tickets for journeys that involve a transfer. The system can also be used by holders of regional rail passes by JR East for making seat reservations. Tickets need to be picked up in eastern Japan.

  • Tokaido Sanyo Shinkansen Online Reservation Service (smart EX)
    The Tokaido Sanyo Shinkansen Online Reservation Service by JR Central covers the most popular Tokaido and Sanyo Shinkansen (to be extended to the Kyushu Shinkansen in spring 2022). Users can then use the shinkansen with a) IC cards registered with the system, b) QR code tickets provided by the system, or c) physical tickets picked up from a ticket machine, but note that tickets can be picked up only at stations along the Tokaido/Sanyo Shinkansen and in central Japan. In a limited number of countries, this service is also available as a smartphone app, called smart EX.

  • JR West Reservation System
    JR West's reservation website covers the Tokaido, Sanyo, Kyushu, Hokuriku and Joetsu shinkansen, as well as the Tohoku Shinkansen as far as Nasu-Shiobara and limited express trains in western Japan. It can also be used by holders of selected regional rail passes for western Japan to make seat reservations. Tickets need to be picked up in western Japan (including Kyushu).

  • JR Kyushu Reservation System
    JR Kyushu's reservation website covers the Kyushu, Sanyo and Tokaido shinkansen, as well as limited express trains in western Japan. A separate website allows Kyushu Rail Pass holders to make seat reservations. Tickets need to be picked up in Kyushu.

IC Cards

IC cards can be used on selected shinkansen lines and need some set-up before use. There are currently three different systems:

  • Tokaido Sanyo Shinkansen Online Reservation Service (smart EX)
    The above-mentioned Tokaido Sanyo Shinkansen Online Reservation Service allows users to register IC cards, such as Suica or Icoca, with the system and then use an IC card to ride the Tokaido/Sanyo Shinkansen. Fares are charged to a registered credit card rather than subtracted from the IC card's balance.
  • Touch de Go - for shinkansen trains in eastern Japan
    Regular IC cards, including Suica, Pasmo and Icoca, can be used on non-reserved seats of shinkansen trains in the entire service area of JR East (see map above). Before you can use an IC card on these shinkansen trains, the card has to be registered at a ticket machine for this service, which is known as the "Touch de Go" service. Fares will be subtracted from the IC card's balance.
  • Ekinet - for eastern Japan
    In combination with the Ekinet online reservation service, IC cards, including Suica, Pasmo and Icoca, can be used to ride the shinkansen in eastern and northern Japan; however, the website is available only in Japanese.

Rail Passes

The Japan Rail Pass can be used on all shinkansen trains except Nozomi and Mizuho trains and covers all the fees involved. Seat reservations can be made for free at ticket machines and ticket offices. Pass holders will receive a seat reservation ticket that indicates the reserved seat. They need no tickets besides their rail pass when using non-reserved seats. Similar to the nationwide Japan Rail Pass, there are numerous regional passes that also cover some shinkansen trains.

Other discount tickets

Small discounts are available for set ticket (回数券, kaisūken) and round trip tickets (往復割引, ōfukuwaribiki) that are available for selected sections. Other tickets provide a discount when purchased in advance (早得, hayatoku). Discount ticket shops around major stations also sell shinkansen tickets at small discounts.

More substantial savings are provided by travel packages which have to be purchased in advance at travel agencies. The most interesting among them are the Shinkansen Round Trip tickets (also known as Flex Rail Tickets) which can only be purchased by foreign passport holders and are available between selected stations along the Tokaido Shinkansen (including Tokyo-Kyoto and Tokyo-Osaka). They provide a round trip by shinkansen within up to seven calendar days at a considerable discount. Travel packages for the Tokaido Shinkansen can be purchased at JR Tokai Tours travel agencies.

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